Booking Terms & Conditions

1. Deposits and Payment Policy

• We require a deposit of 30% of the total upon confirmation of booking tour. The remaining balance will be paid 45 days before departure. Your booking may be considered canceled if the full balance is not received by Vietnam Motorbike Tours Club by that time.
• You can choose the payment method by money transfer or credit card payment with all bank transfer charges/ fees to be paid by you. 
• After receiving your payment, we will issue you the final confirmation of the detailed itinerary and services via e-mail.

2. Cancellation and Refunds

• Vietnam Motorbike Tours Club takes no responsibility for any flight delays or scheduled changes at any stage throughout the trip. 

• We have the discretion to change the itinerary or delay the tour due to weather, local conditions, politics, or various other reasons with our notification in advance.

• During the tour, should you be found to break any of the rules without the prior exception from the tour leader, we have the discretion to cancel the tour with no refunds applied. 
• During the tour, should your bike have minor technical problems, our guide/mechanic will attempt to fix it as quickly as possible. In the event that the bike can not be fixed within the day, we will endeavor to substitute a bike of a similar type to ensure your trip is not interrupted.
• Should you have to cancel the tour due to special reasons, you may transfer your booking to another person. However, you will be liable for your nominee paying their monies in full.

3. Responsibilities

Our responsibilities

• We will be responsible for providing you with all services that are included in the tour price.

• Our guide with our support will help you in any situation on the way. In case of an emergency, we will contact the people nominated by you in the disclaimer paper (e.g.: your family or insurance company).

Your responsibilities

• Tour participants must ensure that they have experience riding a motorbike and an international driver's license (IDL) when participating in any of our motorbike tours. In case you do not have an IDL, you can contact us to convert your country's driver license to the IDL.
• When participating in our motorbike tours, we understand that you accept all risks and hazards associated with motorbike activities, including personal injury, physical exertion, risks associated with altitude, and inconvenience when traveling through remote areas.
• If you damage/break our bikes, we will charge you to replace/fix the bike depending on the extent of the damage.
• When booking a tour with us, you agree to give authority to the tour leader during your travels, where decisions may be needed for the benefit and safety of everyone. Should you have a complaint during your expedition, please notify the tour leader immediately in order to rectify the situation. If your complaint was unresolved, then a direct call to the office will help us to resolve any problem. 

4. Travel Insurance

Travel insurance is not included in your tour price. It is your responsibility to verify whether your local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

Vietnam Motorbike Tours Club strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation loss of baggage and personal items, personal injury, and death. A waiver must be signed if insurance is declined.

5. Comments or suggestions

If you have any other comments or suggestions, please send them to us via email. We are very open to hear from you to improve our service to you.

Email: info@vietnammotorbiketoursclub.com

Mobile (Whatsapp): +84 976 024 986

Address: 3/7/36 Duy Tan Street, Cau Giay District, Hanoi City, Vietnam